Refund policy

Returns and refunds

Last updated: November 6, 2026

Every product at Marie Kiro is made and shipped by Shea Radiance or Garner's Garden, and each brand's own return rules apply to its products. Start every return, refund or damage claim by emailing us at mariekiro@mariekiro.com with your order number. We'll pass it to the brand and send you its instructions, so please don't mail anything back until you have them.

Shea Radiance products (body, face and hair care)

  • Returns are accepted within 15 days of purchase for unused items in their original packaging, with all wrapping intact.
  • You pay return shipping, and original shipping isn't refunded.
  • Sale items can't be returned.
  • Approved refunds go to your original payment method within 3 to 5 days after the return is received and inspected, for the product cost only.
  • Orders that haven't been packed yet can be cancelled for a full refund, including shipping, within 24 hours of ordering.

Garner's Garden products (oral care, black soap and toner)

  • Because these are handcrafted personal care products, returns and exchanges aren't automatic. Each one must be approved by Garner's Garden first.
  • If a return is approved, you pay return shipping unless Garner's Garden made the mistake, and the return must be sent with tracking.
  • Approved refunds go to your original payment method after the return is received and reviewed. Original shipping isn't refunded unless the error was Garner's Garden's. Payment-processing costs Garner's Garden can't recover may be deducted where the law allows.

Damaged, wrong or missing items (both brands) Email us within 14 days of delivery with your order number and photos of the item, the packaging and the shipping label. Please keep the item and box until the claim is reviewed. Depending on what happened, the brand will replace or reship the item, or refund it. If a wrong item needs to come back, the brand provides the return label.

Packages returned as undeliverable If a package comes back because of an incorrect address or a refused delivery:

  • Shea Radiance refunds the order within 5 business days, minus the original shipping and a 15% restocking fee, or reships it if you pay the new shipping cost, with no restocking fee.
  • Garner's Garden reships it if you pay the additional shipping, or handles a refund under its terms above.

Gift cards Gift cards can't be refunded.

Questions Email mariekiro@mariekiro.com or call 860-467-1086.