Shipping policy

Shipping policy

Last updated: November 6, 2026

Where your order ships from Every product at Marie Kiro is made and shipped by one of our two partner brands, Shea Radiance or Garner's Garden. Both ship from their own facilities in Maryland, USA.

Where we ship We ship to addresses in all 50 United States. We don't ship outside the US at this time.

Processing time Orders are packed within 1 to 5 business days. Shea Radiance orders usually leave within 1 to 2 business days, and Garner's Garden orders, which are made in small batches, within 3 to 5 business days. Business days are Monday to Friday, not counting US federal holidays.

Delivery time Orders travel by USPS or UPS ground and usually arrive 2 to 5 business days after they ship. Most orders arrive within 4 to 10 business days of ordering. Alaska and Hawaii can take longer. Delivery dates are estimates, not guarantees.

Shipping cost Each brand sets the shipping rate for its own products. The cost is calculated at checkout from your address and the weight of your order, and you'll see the exact amount before you pay.

Orders with products from both brands If your order includes products from Shea Radiance and Garner's Garden, it arrives in two packages. You'll get a separate tracking number for each.

Tracking We email your tracking number as soon as each package ships.

Late or lost packages If tracking doesn't show your package as delivered and you think it's lost or late, email us at mariekiro@mariekiro.com within 14 days of the expected delivery date. The brand will look into it with the carrier before deciding on a replacement or refund. A package the carrier shows as delivered doesn't automatically qualify for a refund or replacement, so please check around your door, with neighbors and with the carrier first.

Damaged or wrong items Email us within 14 days of delivery with your order number and photos. Our returns policy explains what happens next.

Wrong address Please check your shipping address before you place your order. If a package comes back because the address was incorrect or the delivery was refused, the brand's rules in our returns policy apply, including any reshipping cost or restocking fee.

Questions Email mariekiro@mariekiro.com or call 860-467-1086. We reply within 1 business day.